Terms of service

We want your online experience to be enjoyable, simple and successful!

Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at 951-662-3472

Please note: We do not ship on Saturday or Sunday and are closed most major holidays. Orders are processed in 1-2 business days from date of order and shipped out within 5 business days. In some cases, orders may take up to 7 days to ship. 

Tracking information: Once your order has been processed, you will receive a tracking number. Please check your spam/junk folder for this email. You will not be able to track your order until it has been scanned into the UPS system. Until it is scanned into the system, you will see the message "Label Created" or "not found".  You can track and manage your orders at UPS.com by copying and pasting your tracking number into the "Track a Shipment" box to track your package(s). Palapa Umbrela Thatch is not responsible for late shipments and does not guarantee shipping times. 

In the case your order goes out freight, you will receive the tracking number, along with freight company information the next business day, after your order has shipped. Please check your spam/junk folder for this email.

PLEASE NOTE THAT PALAPA UMBRELLA THATCH IS NOT RESPONSIBLE FOR STOLEN PACKAGES ONCE DELIVERED TO YOUR ADDRESS. IF YOU WANT INSURANCE PLEASE CONTACT US WITH ORDER NUMBER TO REQUEST ADDITIONAL INSURANCE. COST IS $1.00 FOR EVERY $100.00.